Your Privacy & Confidentiality
Everything you share with SFL Hypnotherapy is treated with care, respect, and confidentiality.
Hypnotherapy is a space where people often talk about things they may not have said out loud before. Our role is to provide a calm, non-judgemental environment where you feel safe to explore what’s going on for you, at your own pace.
We keep brief notes to support your sessions and ensure continuity, but these are stored securely and are never shared with anyone else.
With your explicit consent, sessions may also be recorded. This is to support your progress and allow you to revisit parts of the session if helpful. Recordings are stored securely and are not shared with anyone else.
You are under no obligation to agree to recording, and choosing not to be recorded will not affect the support you receive.
There are, however, a few important exceptions to confidentiality:
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If we believe there is a serious risk of harm to you or to someone else
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If we are required to do so by law
In these rare situations, we would always aim to discuss this with you first where possible.
Outside of this, what you bring to sessions stays between us.
1. Who are we
SFL Hypnotherapy provides solution-focused hypnotherapy services, supporting clients with emotional wellbeing, stress, anxiety, and personal development.
For the purposes of data protection law, We are the data controller of your personal information.
2. What Information we Collect
We may collect and store the following information:
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Name
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Email address
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Phone number
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Postal address
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Health and wellbeing information shared during sessions
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Session notes and records
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Information submitted via my website contact form
Some of this information (particularly health-related information) is considered sensitive personal data, and is treated with additional care and confidentiality.
3. How we Collect Your Information
Your information may be collected when you:
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Fill in a contact form on my website
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Contact me via email or phone
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Complete an intake form before sessions
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Attend hypnotherapy sessions
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Make a payment for services
4. How Your Information Is Used
Your information is used to:
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Respond to enquiries
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Arrange and manage appointments
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Provide hypnotherapy services
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Maintain session records
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Process payments
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Ensure continuity and quality of care
We do not use your information for marketing purposes at any time.
5. Legal Basis for Processing
We process your data under the following lawful bases:
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Contract – to provide the services you request
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Legitimate interests – to manage and run my practice effectively
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Explicit consent – for sensitive health-related information
6. How Your Information Is Stored
Your data is stored securely using a combination of:
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Password-protected digital systems
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Secure email (Google Workspace)
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Paper records kept in a safe and confidential manner
We take reasonable steps to ensure your information is protected from loss, misuse, or unauthorised access.
7. Sharing Your Information
Your data is not shared with third parties, except where necessary to operate the business, including:
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Payment processing via Wix Payments / PayPal
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Appointment scheduling via Wix and Google Calendar
These providers process data securely in line with their own privacy policies.
Your information will never be sold or shared for marketing purposes.
8. How Long Your Data Is Kept
Your information will only be kept for as long as necessary to:
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Provide services
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Meet legal, professional, or insurance requirements
After this time, it will be securely deleted or destroyed.
9. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (where appropriate)
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Object to or restrict certain types of processing
Requests can be made by contacting me directly.
10. Cookies and Website Use
Our website is built using Wix, which uses cookies and similar technologies to ensure the site functions properly and to improve user experience.
These may include:
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Essential cookies required for the website to operate
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Performance and analytics cookies to understand how visitors use the site
Where required, you will be given the option to accept or manage cookies when you first visit the website.
You can also control or disable cookies through your browser settings at any time.
For more information about how Wix uses cookies, please refer to their own privacy and cookie policies.
11. Contact
If you have any questions about this privacy policy or how your data is handled, you can contact:
Email: info@sflhypnotherapy.co.uk
SFL Hypnotherapy – Data Protection & Storage Policy
At SFL Hypnotherapy, we take your privacy seriously. We only collect and store information that is necessary to provide safe, effective support.
What We Collect
We may collect:
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Name, address, email, and phone number
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GP details (where relevant)
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Health and emotional information shared during sessions
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Session notes
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Payment information (processed securely via third-party providers)
How We Collect Information
Information may be collected through:
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Website contact forms
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Email correspondence
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Intake forms
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During sessions
How Your Information Is Stored
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Digital records are stored securely in password-protected systems
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Paper notes (if used) are stored securely and transferred to digital format where possible
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Emails are stored within a secure email system
Session Recordings
If sessions are recorded:
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They are used for note-taking and professional review only
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Stored securely
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Not shared with third parties
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You may request that recordings are not made
Who We Share Information With
We do not sell or share your personal information.
Information may only be shared:
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If required by law
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If there is a serious risk of harm to you or others
How Long We Keep Your Data
We retain records only as long as necessary to meet legal, insurance, and professional requirements.
Your Rights
You have the right to:
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Request access to your data
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Request corrections
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Request deletion (where legally possible)
To do so, contact: info@sflhypnotherapy.co.uk
Website Terms & Conditions
Welcome to SFL Hypnotherapy.
By using this website, you agree to the following terms.
Use of This Website
The content on this website is provided for general information only. It is not a substitute for professional medical or mental health advice.
Hypnotherapy Services
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Our services are designed to support wellbeing and positive change
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They are not a replacement for medical diagnosis or treatment
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If you are in crisis, please contact your GP or emergency services
Booking & Payments
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Sessions must be booked in advance
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Payment terms will be clearly outlined at the time of booking
Cancellations
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We ask for at least 24 hours’ notice for cancellations.
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Late cancellations may be charged.
Intellectual Property
All content on this website (text, branding, materials) belongs to SFL Hypnotherapy and may not be copied or reproduced without permission.
Limitation of Liability
We aim to provide a safe and supportive service, but outcomes vary from person to person. We cannot guarantee specific results.
Changes to This Website
We may update content or policies at any time without notice.
Safeguarding Policy (Working with Children & Young People)
At SFL Hypnotherapy, safeguarding is a priority. We are committed to providing a safe, respectful, and supportive environment for children and young people.
Our Approach
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We treat all clients with respect and dignity
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We prioritise safety, wellbeing, and trust
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We work within appropriate professional boundaries
Working with Children
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Parental or guardian consent is required for clients under 18
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A parent or guardian may be present where appropriate
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We ensure that communication is age-appropriate and supportive
Confidentiality
We respect confidentiality; however:
If we believe a child or young person is at risk of harm:
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We may need to share information with appropriate services
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This may include contacting a parent, guardian, or safeguarding authority
Recognising Risk
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We remain alert to signs of:Abuse or neglect
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Emotional distress
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Risk of harm to self or others
Responding to Concerns
If concerns arise:
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We will record relevant information
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We will act in line with safeguarding guidance
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We may contact appropriate safeguarding services
Professional Boundaries
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Sessions are conducted in a safe and appropriate environment
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We maintain clear professional boundaries at all times
Cookie Policy
This website uses cookies to improve your experience and help us understand how the site is used.
What Are Cookies?
Cookies are small files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
These are necessary for the website to function properly.
Analytics Cookies
These help us understand how visitors use the site so we can improve it (for example, through Wix analytics or similar tools).
Functional Cookies
These remember your preferences (such as form inputs or settings).
Managing Cookies
When you first visit our website, you will be given the option to:
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Accept all cookies
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Reject non-essential cookies
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Manage your preferences
You can also manage cookies through your browser settings.
Third-Party CookiesSome cookies may be set by third-party services (such as payment systems or analytics providers). These are governed by their own policies.
When to Seek Immediate Support
If you’re struggling and feel you need urgent help, it’s important to speak to someone straight away. While hypnotherapy can be supportive, there are times when more immediate or specialist care is the right step.
If you feel at risk, unsafe, or overwhelmed, please reach out to one of the following:
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Your Doctor – Contact your surgery for urgent advice
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NHS 111 – Call 111 for urgent medical help or advice
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Emergency Services – Call 999 if you are in immediate danger
You can also contact:
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Samaritans Call 116 123 free, 24 hours a day
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Mind Call 0300 123 3393 Text: 86463